General

1. What is IFTA E-file?

   IFTA E-file is a free electronic service offered by the Delaware Department of Transportation, Motor Fuel Tax Administration that enables an International Fuel Tax Agreement Licensee based in Delaware to quickly and accurately file an IFTA return using a computer instead of manually preparing and mailing a return.

   
   
2. What should I do if I don't have an IFTA E-File password or have forgotten or lost it?

   You can request a password for IFTA e-filing by contacting MFTA at (302) 744-2702, and a new password will be assigned to you. If you previously had a password and you obtain a new one, your old password will become invalid. If you have never filed an IFTA Return, you cannot be assigned a password and may not file electronically.

   
   
3. What is my Taxpayer ID for IFTA E-Filing purposes?

   Your Taxpayer ID for IFTA E-Filing purposes is the same number that you used when filing your paper IFTA Returns in the past, but without the "DE-" prefix. For example, if you filed your paper IFTA Returns using Taxpayer ID DE-123456789, you will enter 123456789 for IFTA E-Filing purposes

   
   
4. What are the IFTA E- filing due dates?
   
   

   Report Period	Period Covered	Due Date
   1st Quarter	January 1 - March 31	April 30
   2nd Quarter	April 1 - June 30	July 31
   3rd Quarter	July 1 - September 30	October 31
   4th Quarter	October 1 - December 31	January 31

   If you file or pay late, you may be subject to interest and penalty.

   
   
5. If I E-file, how do I make a payment?

   If you have a balance due, you can pay by mail. You will have to click on the printable voucher button on the Return confirmation page to print a payment voucher. Attach a check or money order for the amount due made payable to Motor Fuel Tax Administration, and mail the voucher and payment to the address indicated in the mailing instructions on the voucher. The printable voucher, like the majority of online forms, is saved in a PDF format. To view or print these forms, you will need Adobe Acrobat Reader 5.0 or higher. If you do not have Adobe Acrobat Reader, here's how to download a free copy

   
   
6. If I make a mistake, can I correct it?

   You may correct any mistake prior to clicking the Submit button. If you have already submitted your return electronically, you must file an amended return on paper.

   
   
7. Where can I get assistance?

   You can contact MFTA at (302) 744-2702.

   
   
8. Who is eligible to E-file an IFTA return?

   All Delaware based carriers are eligible to E-file their IFTA return.

   
   
9. Do I need to submit any paper documents?

   If you do not have a balance due, you will not need to submit any paper documents. If you have a balance due, you need only submit the payment voucher with your check or money order. No other paper documents are needed.

   
   
10. Can I E-file an IFTA return after the due date for the reporting period?

    Yes. If you file after the due date for a reporting period, you may be subject to interest and penalty.

    
    
11. How do I obtain an IFTA payment voucher (IFTA -100-V)?

    You can obtain an IFTA payment voucher by clicking on the printable voucher button on the Return confirmation page.

    You can obtain a blank IFTA payment voucher by clicking here: Payment Voucher.

    The printable voucher, like the majority of online forms, is saved in a PDF format. To view or print these forms, you will need Adobe Acrobat Reader 5.0 or higher.

    If you do not have Adobe Acrobat Reader, here's how to download a free copy.

    
    
12. What IFTA forms can be E-filed?

    You may E-file the IFTA Quarterly Fuel Use Tax Return (IFTA-100) and the IFTA Quarterly Fuel Use Tax Schedule (IFTA-101)

    
    
13. Can I E-file an amended IFTA return?

    No. If it is necessary for you to file an amended IFTA return, you must file on paper.

    
    
14. How can I get a copy of my IFTA return that I filed over the Internet?

    You can obtain a copy of your return by clicking on the "Print Submitted Return" button on the confirmation page after you submit your return. You can also print a previously E-filed IFTA Return by selecting that option from the main page of the IFTA E-file application. Adobe Acrobat Reader 5.0 or higher is required to view and print the returns. If you do not have this software, here's how to download a free copy.

    
    
15. When trying to print an IFTA E-Filed return I receive the error message "File not found." What should I do?

    Depending on your browser follow these instructions:

    Internet Explorer - Right click on the Internet Explorer icon on your desktop and select "Properties". Under the General tab there is a section called "Temporary Internet files. You can either select the "Settings" button and increase the "Amount of disk space to use", or select the "Delete Files" button and then select the check box to "delete all offline content" and click "OK".
    
    Netscape - Open Netscape and click on "Edit" from the top menu and select "Preferences". Under the "Advanced" option, select "Cache". Now you may either increase the amount of disk space for the Memory Cache and Disk Cache fields, or Clear Memory Cache and Clear Disk Space.

16. Can I E-file an IFTA return for all fuel types?

    No. You may only E-file an IFTA return for the following fuel types: diesel, gasoline, ethanol and propane. IFTA returns containing other fuel types must be filed on paper.

    
    
17. I can't view or open an online form. What should I do?

    The majority of our online forms are in a PDF format. We use this format to assure uniformity in appearance between our online forms (when printed) and paper returns. To view these forms, you will need Adobe Acrobat Reader 5.0 or higher.

    If you do not have Adobe Acrobat Reader, here's how to download a free copy.

    
    
18. How will I know that Motor Fuel Tax received my E-filed IFTA return?

    After you complete and submit your IFTA return, a confirmation page containing a confirmation number will display. You should print and keep the confirmation page with your records.

    
    
19. When I preview or print a page, some information is cut off. How can I fix this?

    Sometimes the Web page you are viewing is too large for your browser to print all the information. To print the entire page, you will need to adjust your browser's default print settings. To adjust these settings, please follow these simple steps: (1) Select "File" from your browser's toolbar, (2) Select the "Print" option, (3) Netscape Only - Select the "Properties" button (4) Select the "Basics" tab (5) Select either the "Landscape" or "Portrait" print option -- whichever one is not already selected, (6) Click on the "Print" button.

    
    
20. Is there any way to save a partially completed IFTA return on E-file if I need to log out before I have completed the return?

    No. If you log out of E-file before you complete and submit your IFTA return, you must reenter all the information when you log in again.

    
    
21. When filing on the Internet, will the same personalized information be provided as on my paper return form?

    Yes. In fact, after you have logged on and entered your password, the most current information available on the system, including your travel jurisdictions and available credit, will be provided for your convenience.

    
    
22. Is there a charge to use IFTA E-file?

    There is no charge to the taxpayer for filing an IFTA return via the Internet and no purchase of software is required.

    
    
23. If I file via the Internet will I still receive paper return forms?

    Yes. All taxpayers who E-file returns will still receive a paper return in the mail from our Department.

    
    
24. How can I see what my page will look like before I print it?

    To preview a page in either Internet Explorer or Netscape browsers, simply select "File" on your browser's toolbar. Then select the "Print Preview" option off the menu. A preview of the page is then shown.

    
    
25. Is there a time limit while E-filing my IFTA return?

    Yes. You will have 30 minutes to file your return (with the opportunity to add additional time).

    
    
26. What hours of the day is E-filing available for filing an IFTA return?

    The IFTA E-file service is available all hours of the day except for brief periods when the system is being updated. If you attempt to access the system and are told the system is unavailable, you should try again in 30 minutes.

    
    
27. How accurate is IFTA E-file?

    Very Accurate. IFTA E-file performs all required computations, which makes filing fast and easy and virtually eliminates the possibility of mathematical errors.

    
    

Technical

28. Which browser versions does the Department's Web site support?

    Our Web site supports Internet Explorer 5.01 and higher and Netscape 6.2 and higher. These are the minimum browser versions necessary to support features and functions of our electronic services. If you need to upgrade your browser, please go to the Microsoft or Netscape Web site.

    
    
29. What browser options (e.g. cookies) do I need enabled to use this Web site?

    There is only one option that needs to be set in your browser to take advantage of our electronic services. The option ensures that your security level is set to medium.

    If you are using Internet Explorer, you can verify this by following these easy steps.

    1. Open your browser.
    2. Click on "Tools" on the toolbar.
    3. Click on Internet Options.
    4. Click on the "Security" tab.
    5. Click on the "Internet" icon.
    6. Click on Custom Level.
    7. Under "Reset Custom Settings" make sure it is set to medium.
    8. Click "OK."

    If you are using Netscape Navigator, follow these steps.

    1. Open your browser.
    2. Click on "Edit" on the toolbar.
    3. Click on "Preferences."
    4. Click on "Advanced" in the category list on the left.
    5. Click on "Enable Java" on the right.
    6. Click "OK."
    
    
30. I got a message to check my security settings. How do I do this?

    To use the Department's electronic services, there are certain security settings required. You can confirm these settings by following these directions:

    If you are using Internet Explorer, you can verify this by following these easy steps.

    Open your browser.
    Click on Tools on the toolbar.
    Click on Internet Options
    Click on the "Security" tab
    Click on the "Internet" icon.
    Click on Custom Level
    Under "Reset Custom Settings" make sure it is set to medium.
    Click "OK."

    If you are using Netscape Navigator, follow these steps.

    Open your browser.
    Click on "Edit" on the toolbar.
    Click on "Preferences."
    Click on "Advanced" in the category list on the left.
    Click on "Enable Java" on the right.
    Click "OK."

    
    
31. How does your Web site handle the protection of privacy?

    Please see our privacy policy, which describes what information is collected and how that information is used.

    
    
32. When I am sending personal information to Motor Fuel Tax, how is my information protected?

    Our secured sites/applications are restricted to the authorized users and the information is protected through Secured Sockets Layer (SSL) protection which encrypts information being transferred between your computer and the Motor Fuel Tax Administration, Delaware Department of Transportation.

    
    
33. What can I do to protect my information?

    There are three basic things you can do to help protect your information. First, do NOT provide your User ID or password to anyone else. The second is to make your password something known only by you.

    The third thing you can do to help protect your information is to always log off once you have completed your transactions. It is important to log off in order to not leave a "live" session active for someone else to use. If you were to forget to log off, you will automatically be logged off after an extended period of time has passed.

    
    
34. Why am I sometimes disconnected from the Web site/application?

    It could be because your visit to the Department's electronic services has timed out or because your connection to the Internet was lost.

    Your Internet Service Provider (ISP) (AOL, Prodigy, ATT WorldNet, etc.) may be experiencing problems, which would in turn prevent your access to the Department's electronic services. You can verify this by attempting to access another Web site such as www.google.com. If you successfully reach this other Web site, we may be experiencing heavy Internet traffic and ask you to please return to our Web site at a later time.

    
    
35. What is the best resolution (e.g.800X600 or higher) to have set in order to use this Web site?

    The Department's electronic services have been built to handle 800x600. If you are running Windows, you can change your resolution. Click on "Start." Click on "Settings." Click on "Control Panel." Click on "Display." Click on the "Settings" tab and adjust your screen area.

    
    
36. Why can I connect to your Web site from home but not from work?

    Some companies restrict Internet traffic to only internal Web sites. Please check with your network administrator to see if your company has access restrictions.