Additionally, most business environments, whether using a proxy server or not, use a firewall to protect the data stored within their network.  Much like a proxy server, the security settings in a firewall can also inhibit the display of information in a web browser.

If you have gone through our checklist and everything appears to be set up properly yet you still cannot access our live video, chances are there is something within the proxy server or firewall settings that is prohibiting your browser from receiving the information (the video) it requested.

In order for us to help solve the problem, we ask that you please provide us with a name and phone number for someone who handles the Computer Network or Internet Connectivity for your company.  That way, we can work with them on their company-specific settings in order to make our camera images available to you again.  Your name and personal information will remain confidential.

Please use this feedback form to send us the information. (This is only to report problems viewing cameras. For other contact info, please visit the 'Contact Us' link at the top of our web pages.)  On the resulting camera feedback page, please enter your name, proper e-mail address, the name and phone number of your IT Contact, and description of the problem you have encountered (please be specific and include camera locations) then press 'Submit'. If you do not enter your proper e-mail address, we cannot help you because we will not be able to respond to you!